The fine print, in plain English

Service days can shift and bins sometimes can't be cleaned — so we spell out exactly how it all works. Questions? Call or text 915-248-8521.

Service Scheduling & Trash Collection

We schedule service to follow your normal city trash collection so your bins can be cleaned after they have been emptied. Exact service days may shift with city collection, route routing, or volume.

Cans Must Be Empty & Accessible

Bins must be emptied by the city before we clean. Please leave bins at the curb or in your designated return location with clear access. Locked gates, aggressive pets, or blocked driveways may prevent service.

Missed Trash Pickup

If the city missed your collection, contact us before your service window and we'll reschedule your cleaning at no charge. If we arrive to full bins, we'll contact you to reschedule.

Inaccessible Cans

If we can't safely reach your cans, we'll attempt to contact you. The visit may be charged or rescheduled at our discretion. Repeated access issues may require a change to your service location.

Weather & Holidays

Service may be delayed by severe weather or holidays. We'll reschedule to the next available service day and notify you by text or phone.

Cancellations & Changes

Recurring plans: you may cancel your recurring billing before your next billing date. Cancellation takes effect at the end of your current paid period — service you've already paid for remains available through that period, and future automatic charges stop. One-Time cleanings: reschedule or cancel up to 24 hours before your service window.

Automatic Billing

Recurring memberships are billed automatically to your card on file through our secure processor (Stripe). Twice-Monthly and Monthly are billed each month; Quarterly is billed every 3 months — until you cancel. You'll see your plan, any discount, and your billing terms before confirming your booking. Your card on file stays secured by the processor; we never store full card numbers or CVV.

Refunds

All payments are final unless an admin at Mamasita approves a discretionary refund. Refunds, when approved, are issued through the payment processor. If we miss a scheduled cleaning through our error, we'll make it right with a credit or a re-clean at no charge.

Hazardous Materials

We will not clean bins containing hazardous chemicals, paint, solvents, hot ashes, medical waste, or animal remains. Please remove such items before service. We reserve the right to decline a bin for safety reasons.

Damaged & Pre-Cracked Bins

We inspect bins before cleaning and are not responsible for pre-existing cracks or damage. Gentle high-pressure cleaning of aged plastic may expose existing weakness. Please report any new concerns promptly.

Effective Date

These policies may be updated as our service grows. We'll note the effective date here and notify active customers of material changes.